Thank you Rajiv for all your help preparing for a CQC inspection last Monday which I’m pleased to say we passed without recommendations in all five areas -safe, caring, responsive, effective, well-led.
We went into the preparation with a uniquely difficult set of circumstances and at the outset it seemed difficult to see how we could possibly pull it together. Rajiv’s help was well thought out, prioritised and practical. He offered direction which was customised to our own set of challenges and had an unconditionality about it without any need to sign up to yet another compliance system.
The whole team worked hard (very) under his guidance and although the inspection was very detailed and it seems they left no stone unturned, we went into it prepared and actually the practice shone in a way that seemed impossible just a few weeks earlier. The announcement of a CQC inspection is daunting and for us felt overwhelming but Rajiv helped us distil out what was necessary and present it in the manner the inspectors wanted to see it. I cannot recommend him enough. He removed the panic and laid out a clear list of recommendations and bingo! We passed.
I would caution anyone against underestimating the inspection process. It is detailed these days and the only way to enter it is to be prepared. Rajiv turned us from compliance headless chickens to a joined up well prepared team in a matter of a couple of weeks…..no mean feat. Thank you!